Did you know that Windows 7 has a built in tool that can record every step you take during a process, and document the entire process in both screenshots and step-by-step details? It's called the Problem Steps Recorder, and it just made the world of tech support a whole lot easier. It even saves the information as an HTML file and packages it up in a ZIP file for you!
This is going to be great for us because now whenever our QA team finds a bug, they can send us a file that has step-by-step instructions (with screenshots) of how to replicate the problem. Yay! Not to mention the fact that now every time a friend or family member has a computer problem I can just send them a file called "this is how you fix it."
Using the Problem Steps Recorder couldn't be easier,just click the Start button and in the search box type "Problem Step". You should see a link for a tool to "record steps to reproduce a problem". That's it, click it. Play around with it and see what you think. The Problem Steps Recorder is pretty straight forward and simple to use, but if you want a more detailed set of instructions, see this Tech Republic article.